Job Role: Sales Operations Assistant

Job Description

Join Quartzize Worktops Ltd, the UK’s market leader in kitchen makeovers, as we seek to expand our dynamic team. We are currently looking for an experienced Sales Operations Assistant to support our Sales Operations Manager in streamlining our sales processes and enhancing customer satisfaction.

Duties will include, but are not limited to:

• Oversee Sales Representative time management – make sure they are on time for appointments
• Liasing with appointments to inform of any delays
• Taking calls from sales representatives on appointment queries / deposits / pickups
• Sending any cash/cheque deposits through to the Finance Manager and Director & heading up diary to make sure it is not missed
• Collection of sales reports from sales representatives immediately after appointments
• Quality check sales submission reports & contracts 
• Sorting out any issues from quality check 
• Converting enquiries to sales as quickly as possible
• Updating all feedback given by sales representative as soon as appointments are completed
• Dealing with order enquiries until jobs have been surveyed 
• Taking calls from sales team/surveyors/installations 
• Liase with the installations team for customers who have requested a specific install date 
• Chasing up surveyors to make sure they are booking appointments for converted sales orders
• Update any incoming bacs payments sent from Finance Manager
• End of day – make sure all sales converted, and cross referencing to make sure report & sold apts on diary balance
• End of day – make sure all payments correct – check virtual payments system and deposit report are balanced
• Dealing with customers wanting to cancel order – send any cancellation requests through to Sales Operations Manager
• Dealing with customer complaints – sending any complex issues to the Sales Operations Manager.

About You:

• Diligent, well-organised, with outstanding communication skills.
• Detail-oriented with proficiency in Microsoft Excel, Word, and Outlook.
• Experience with CRM systems is beneficial; however, comprehensive training will be provided.
• You are a team-oriented individual eager to learn and advance within the company.

Location: Skewen, Swansea/Neath/Port Talbot

Salary:

• Competitive salary awaits! To be discussed, depending upon experience.

A Warm Welcome Awaits You in Our Team!

We’re not just offering a job; we’re inviting you to be a vital piece of the Quartzize community. If this role sparks excitement in you, we’re eager to hear from you! Apply below and take the first step toward a rewarding journey where every day brings a new chance to contribute, grow, and truly make an impact. Join us, and let’s create beautiful kitchens together!

Apply now